Purchase Terms & Refund Policy
Last updated: 2026-08-06
These terms cover buying an ImageForge license through image-forge.net. Use of the software itself is governed by the End-User License Agreement (EULA) presented by the installer.
What you're buying
A perpetual license for one production ImageForge Forge server, with unlimited technician seats. "Perpetual" means the license key does not expire — it keeps activating the software indefinitely, including after reinstalls. Software updates are currently included at no additional charge.
Delivery
Before checkout, you must provide the install ID shown by the target Forge under Console → License. The purchased key is cryptographically bound to that one Forge and cannot activate a different server. Your license key is issued automatically only after Stripe reports that payment completed: it is shown on the order confirmation page and emailed to the address you provided at checkout. If neither arrives within a few minutes, email contact@image-forge.net with your Stripe receipt and we will sort it out promptly.
An OS reinstall on the same server keeps the install ID. If the licensed server is replaced, contact us with the old and new IDs for a replacement key; the old key may be revoked when the replacement is issued. A site agreement must be arranged separately.
Evaluating before you buy
New users may start one self-service 14-day Pro trial from the Forge console. The trial includes one technician seat, is bound to that Forge's hashed install ID, and begins when an administrator clicks start free trial — not when the software is downloaded or installed. One trial is available per Forge install. Trial time cannot be reset by reinstalling the software, and trial extensions are at our discretion.
The trial needs internet access to start and at least once every 72 hours afterward for automatic validation. Capture and deploy can operate on a closed imaging network between validations. If the validation allowance or the 14-day term ends, capture and deploy operations lock, but locally stored images and settings are not deleted; reconnecting an active trial or activating a purchased key restores access. For multi-Forge or guided evaluations, contact us.
Refunds
If ImageForge does not work in your environment, contact us within 14 days of purchase at contact@image-forge.net — describe what went wrong, and we will first try to fix it (that's usually the fastest path for everyone). If we can't make it work for you, we will refund the purchase.
When a purchase is refunded, we revoke the license key on our end. A Forge server checks for revoked keys periodically whenever it has internet access, so an already-installed, connected Forge will typically stop accepting the key within a day, not instantly — and a Forge that stays offline, which ImageForge is specifically designed to support, may not see the revocation until it next connects. Refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days.
We may decline refunds where the license has seen substantial production use, or where refund requests appear to abuse this policy. Nothing in this policy limits any non-waivable rights you have under applicable consumer law.
Payment processing
Payments are handled by Stripe. Your card statement will show a descriptor identifying this purchase. We never see or store your card details.
Taxes
Prices are shown exclusive of any applicable sales tax or VAT, which is your responsibility unless collected at checkout.
Contact
Questions about a purchase: contact@image-forge.net.